RUCKUS Analytics is a cloud service for network analytics and assurance. Powered by machine learning (ML) and artificial intelligence (AI), it delivers comprehensive visibility into the operation of your RUCKUS enterprise network. The service accelerates troubleshooting and helps IT teams meet their network SLAs. With streaming network telemetry from network devices, RUCKUS Analytics automatically transforms data into deep insight. You get the information you need to be much more efficient in network assurance—freeing up time to focus on other projects. RUCKUS Analytics supports SmartZone and RUCKUS Cloud control and management architectures. Customers can choose to designate a third party—such as a RUCKUS networking solution provider—to administer their account. Managed service providers (MSPs) can manage multiple end-customer RUCKUS Analytics accounts from within their own account.

Gain at-a-glance insight into network health
The service continuously monitors network health relative to SLA thresholds you define in a variety of categories. You gain visibility into core metrics that characterize network performance, like connection time, connection success, client throughput, AP uptime and more. Set the desired performance level for each metric and the service displays the percentage of devices where the network meets that service level. Change the SLA or define the time frame over which you want to display health charts with a few mouse clicks. You can measure—and demonstrate to others—service levels without the need to manually process the data.

Leverage incident analytics powered by machine learning and artificial intelligence
RUCKUS Analytics brings the power of machine learning and artificial intelligence to network assurance. The service automatically establishes a normal range of behavior for each network element, without requiring any input from IT. Then it uses machine learning to automatically identify service incidents related to connectivity, performance and infrastructure that affect user experience. It uses artificial intelligence to classify them by severity according to factors including duration and number of devices affected. You can tell at a glance which incidents deserve your attention right away and which are a lower priority. The system automatically identifies root causes and makes specific recommendations for how to address any issues.

Accelerate client troubleshooting for network service assurance
Advanced client troubleshooting gives you a simple and flexible way to search for clients affected by network service issues. You gain a complete picture of client experience for easy connectivity and user experience diagnostics. You can see when specific clients experience successful, slow or failed connections. See when roaming and disconnect events occur. Gain access to quality metrics and information on network incidents that affect users. Better troubleshooting makes you more productive because you spend less time diagnosing problems. Users are happy because they can get back to work faster.

Get insight from your own virtual network assistant
RUCKUS Analytics includes an AI-powered virtual network assistant called Melissa. Combining an intuitive interface with advanced natural language processing, Melissa determines the administrator’s intent in posing a wide variety of inquiries and delivers highly insightful responses. IT teams save valuable time with ready access to information that helps them manage network operations—without the need for any coding.

Enable proactive IT with network service validation and third-party integrations
RUCKUS Analytics works with your RUCKUS network to allow it to self-validate—without the need for overlay sensors. That accelerates your move from reactive to proactive in avoiding service disruptions for users. With service validation, you can address many potentially service-affecting issues before any user suffers a service problem. Working in conjunction with RUCKUS Analytics, RUCKUS access points act as virtualized clients that validate that the network is performing as expected. RUCKUS Analytics integrates with leading IT service management (ITSM) products from ServiceNow and Salesforce to automatically file helpdesk tickets when service incidents occur.

Increase network visibility with detailed reports and summary dashboards
The RUCKUS Analytics main dashboard gives you a high-level summary view of network operations right out of the box. You can easily click through from the top level to the most granular level of detail. The Data Explorer tool lets you create custom dashboards tailored to your needs. Your network data warehouse is at your fingertips for exploration—slice and dice the data any way you want. A wide variety of pre-packaged reports lets you track network performance, traffic patterns, application usage and more. The service lets you download reports as raw data, a PDF file or a CSV file. Forward the results to stakeholders inside or outside the organization.